Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 11th September, 2026

At JoVi Glitz, we understand how exciting it is to receive your jewellery. We carefully pack every order so that your favourite pieces reach you safely and beautifully.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders placed on the JoVi Glitz website are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

During sales, festive seasons, product launches, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we will try to keep you informed.

2. Shipping Time

Once your order has been dispatched, estimated delivery time is generally:

  • Metro & major cities: 2–5 business days

  • Other locations: 4–7 business days

  • Remote areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

JoVi Glitz may offer free shipping on selected orders, promotional periods, or orders above a specified value. Any applicable free-shipping offer will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Shop number

  • Building/Society name

  • Street/Area

  • City

  • State

  • PIN code

  • Valid mobile number

JoVi Glitz is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned to us because the delivery address was incorrect or the recipient was unavailable, additional shipping charges may apply for re-dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that someone is available to receive the package at the provided delivery address.

If the courier is unable to deliver the package after the applicable delivery attempts, the shipment may be returned to JoVi Glitz.

7. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays can occasionally occur because of:

  • Weather conditions

  • Courier network issues

  • Public holidays

  • Natural disasters

  • Strikes or transportation disruptions

  • Incorrect address information

  • Remote delivery locations

  • High-volume sale periods

  • Government or regulatory restrictions

  • Other circumstances beyond our reasonable control

In such cases, we request your patience while the courier completes delivery.

8. Damaged Package

If your package appears visibly damaged, opened, or tampered with at the time of delivery, please do not accept the shipment where possible.

If you accept a damaged package, please contact JoVi Glitz as soon as possible and provide photographs/videos of:

  • The outer packaging

  • Shipping label

  • Inner packaging

  • Jewellery received

  • Any visible damage

This information may be required to raise a claim with the courier partner.

9. Missing or Incorrect Items

If you receive:

  • A wrong product

  • A missing product

  • A damaged product

  • An incomplete order

please contact us within 48 hours of delivery.

Please retain the original packaging until the issue has been resolved.

10. International Shipping

At present, JoVi Glitz may offer shipping only within India unless otherwise stated on the website.

If international shipping is introduced, applicable shipping charges, customs duties, taxes, and delivery conditions will be displayed or communicated separately.

11. Contact Us

For shipping-related questions, please contact:

JoVi Glitz Customer Support
Email: joviglitz@gmail.com
WhatsApp: +91 70160 31263

Please include your order number when contacting us so that we can assist you faster.