Returns & Refunds Policy

Effective Date: 11th September, 2026

At JoVi Glitz, we want you to love every piece you order. If there is an issue with your purchase, please contact us and our team will do our best to assist you.

1. Return Eligibility

A product may be eligible for return or exchange if it:

  • Arrives damaged

  • Is defective

  • Is incorrect or different from the product ordered

  • Is missing from the package

The product must generally be:

  • Unused

  • Unworn

  • In its original condition

  • In its original packaging

  • Accompanied by the original invoice/order details

  • Free from perfume, makeup, stains, scratches, or other signs of use

2. Return Request Period

For eligible products, customers should contact JoVi Glitz within 48 hours of receiving the order.

Requests received after the applicable return period may not be accepted.

3. Products That May Not Be Eligible for Return

For hygiene, safety, and product-quality reasons, certain items may be non-returnable, including:

  • Earrings or other products intended for pierced ears

  • Personal-use jewellery

  • Products marked as non-returnable

  • Sale/clearance products where specifically stated

  • Products that have been worn or used

  • Products damaged after delivery due to customer handling

  • Products without original packaging

  • Products altered or repaired by the customer

The product-specific return eligibility displayed on the product page or checkout will prevail.

4. How to Request a Return

To request a return, contact JoVi Glitz through:

Email: joviglitz@gmail.com
WhatsApp: +91 70160 31263

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Unboxing video, if available

Our team will review the request and inform you whether it qualifies for return or replacement.

5. Damaged Products

If your jewellery arrives damaged, please contact us within 48 hours.

We strongly recommend recording an unboxing video from the moment the sealed package is opened. This may help us investigate transit damage or missing items.

The unboxing video may be requested as supporting evidence but does not by itself guarantee approval of a return or refund.

6. Wrong Product Received

If you receive an item different from the item ordered, please contact us within 48 hours.

After verification, JoVi Glitz may arrange a replacement or another appropriate resolution.

7. Exchange

Where exchange is available, the replacement product will generally be shipped after the returned product has been received and inspected.

Exchange availability may depend on stock.

If the requested replacement is unavailable, JoVi Glitz may offer another appropriate resolution.

8. Return Shipping

For products confirmed by JoVi Glitz as damaged, defective, or incorrectly shipped, return shipping may be arranged or reimbursed according to our process.

For returns requested for reasons other than product damage, defect, or fulfilment error, shipping charges may be non-refundable.

9. Quality Inspection

All returned products are subject to inspection.

A return may be rejected if the product shows:

  • Signs of wear

  • Scratches caused after delivery

  • Missing components

  • Alteration

  • Damage caused by improper use

  • Missing packaging

  • Signs of perfume, cosmetics, moisture, or chemicals

10. Refunds

Once an approved return has been received and inspected, the refund will be processed through the original payment method where technically possible.

Processing time may vary depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error or issue attributable to JoVi Glitz.

11. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through an appropriate method communicated by JoVi Glitz, such as bank transfer, UPI, or another supported method.

Customers may be asked to provide accurate payment details.

12. Promotional Orders

If a product was purchased using a discount code, promotion, bundle offer, or special campaign, the refund value may be calculated according to the terms of that promotion.

13. Non-Delivery / Refused Delivery

Refusing delivery without an eligible reason does not automatically qualify an order for a refund.

If an order is returned to JoVi Glitz due to customer unavailability, incorrect address, or refusal, additional shipping or handling deductions may apply where permitted by the applicable order terms.

14. Contact Us

For return or refund assistance:

JoVi Glitz Customer Support
Email: joviglitz@gmail.com
WhatsApp: +91 70160 31263

Please keep your order number available when contacting us.