Cancellation Policy

Effective Date: 11th September, 2026

At JoVi Glitz, we begin processing orders promptly so that your jewellery reaches you as quickly as possible.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact JoVi Glitz as soon as possible with:

  • Order number

  • Customer name

  • Registered mobile number

  • Cancellation request

2. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been handed over to the courier, customers may need to follow the applicable return/refund process after delivery.

3. Refund for Cancelled Orders

If an eligible cancellation is approved and payment has already been made, the applicable refund will generally be processed through the original payment method where possible.

Bank/payment-provider processing times may vary.

4. Cash on Delivery Orders

If a Cash on Delivery order is cancelled before dispatch, no payment refund is normally required because payment has not yet been collected.

5. Promotional Orders

Cancellation of an order containing promotional discounts, free gifts, bundles, or special offers may affect eligibility for those promotional benefits.

6. Cancellation by JoVi Glitz

JoVi Glitz reserves the right to cancel an order in exceptional circumstances, including:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect inventory information

  • Delivery limitations

  • Payment issues

  • Incorrect or incomplete customer information

  • Circumstances beyond our reasonable control

If JoVi Glitz cancels a prepaid order, the applicable amount will be refunded through the appropriate payment method.

7. Contact for Cancellation

Cancellation requests should be sent to:

Email: joviglitz@gmail.com
WhatsApp/Phone: +91 70160 31263

Please mention “Order Cancellation” along with your order number.